Effective Date: August 13, 2025
Owner: Doctors Explain Digital Health Co. LTD
Email: helpdesk@smartclinicpro.org
Website: www.smartclinicpro.org
SmartClinic is a SaaS-based Doctors Prescription & Appointment Software developed and owned by Doctors Explain Digital Health Co. LTD. We are committed to protecting your privacy and ensuring that your personal health information is handled with the highest standards of confidentiality, security, and compliance.
By using SmartClinic, you agree to the terms of this Privacy Policy.
We collect the following types of information to provide and improve our services:
a. Personal Identification Information
Name, phone number, email address, and gender.
b. Medical Information
Patient medical history, prescriptions, lab results, and consultation notes.
c. Appointment & Practice Data
Appointment dates, chamber/clinic details, and staff assignments.
d. Technical Data
IP address, browser type, operating system, and device information.
We use collected data to:
Create and manage prescriptions and appointments.
Maintain secure patient health records.
Enable doctors to manage multiple chambers and staff.
Improve software performance and user experience.
Comply with applicable laws and healthcare regulations.
We do not sell your personal or medical data. We may share data only:
With authorized healthcare providers and staff you designate.
With third-party service providers strictly for operational purposes (e.g., cloud hosting).
When required by law, court order, or government regulation.
We implement robust security measures including:
SSL encryption for all communications.
Secure servers with multi-layer authentication.
Regular security audits and penetration testing.
Role-based access controls to limit unauthorized access.
All medical records are securely stored in compliance with Kenya Data Protection Act (2019) and international health data standards (HIPAA/GDPR where applicable).
We retain patient and appointment data only for as long as necessary to provide services or meet legal obligations.
You have the right to:
Access your personal and medical data.
Request corrections to inaccurate records.
Request deletion of your data (subject to legal requirements).
Withdraw consent for data processing.
Requests can be sent to helpdesk@smartclinicpro.org.
SmartClinic uses cookies to improve site navigation, analyze usage, and personalize your experience. You can disable cookies in your browser settings, though some features may not function properly.
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Effective Date.”
For questions or concerns about this Privacy Policy, please contact:
Doctors Explain Digital Health Co. LTD
Nairobi, Kenya
Email: helpdesk@smartclinicpro.org
Website: www.smartclinicpro.org